Returns & refunds

Check your delivery before the rider leaves

Open the box and look at the item while our rider or the courier is still with you. Large appliances travel a long way on Nigerian roads, and transit damage is easiest to resolve the moment it is found.

If something is damaged, refuse the delivery or note the damage with the rider, then call us on the number at the bottom of this page the same day.

Something arrived damaged or faulty

Tell us within 7 days of delivery and we will repair it, replace it, or refund you in full, including what you paid for delivery. That is your right under the Federal Competition and Consumer Protection Act, and we do not ask you to pay to send a faulty item back.

A fault that appears later is a warranty matter rather than a return. See our warranty policy for how that works and who handles it.

You changed your mind

Tell us within 48 hours of delivery and we will take it back, provided it is unused, unopened and in its original packaging with everything it came with.

We refund what you paid for the item. The original delivery fee and the cost of collecting it are not refunded, because the van has already made both journeys.

We cannot take back a change of mind on:

• anything that has been installed, wired in, or plumbed in
• a solar system once it has been mounted on a roof
• an item that has been used, or whose packaging has been discarded
• a product we ordered in specifically for you

Cancelling before it ships

An order can be cancelled at any point before it is dispatched, for any reason, at no cost. Call us, or use the tracking link in your order email.

How a refund reaches you

Card payments are refunded to the card you paid with. Bank transfers and cash are refunded to a Nigerian bank account in your name.

We start the refund within 2 working days of the item getting back to us, or of us agreeing the fault. Your bank then takes its own time, usually 3 to 10 working days, and we cannot make that part faster.

Solar packages

A package that has not yet been installed follows the rules above. Once a system has been mounted, wired and commissioned it cannot be returned, but it is covered by our installation warranty, and by the manufacturer warranty on every component in it.

Starting a return

Call or email us with your order number, which is on your order confirmation and on the tracking page. We will tell you whether to send it back or whether we are coming to collect it.